![]() With the Leapfrog Explorer Smart Globe, those otherwise boring geography lessons can quickly become something that your child looks forward to. This jack can also malfunction some of the times, so you can also test the electrical signal there. For some people, that’s all it took to solve the problem.Īnother notable thing is that the stylus pen is connected to the globe via an RCA jack. The base of the globe contains another capacitor, which you may want to test as well. Make sure you know what you are doing or grab hold of someone who does. Opening the globe can be a bit tricky, though. If so, you can try to replace them if you’re so inclined. Use a multimeter to determine if the capacitors are shot. What you can do is open up the globe and locate the capacitors. As you may know, all capacitors have a limited lifetime and they often expire without warning. There are two capacitors inside the globes. If you’re handy with basic electronic repair, you can try to pinpoint the problem and perhaps fix it. There’s a chance that the stylus pen may not be what’s broken. It’s impossible to send electrical signals to the globe without the pen. The Leapfrog Smart Globe can still be used without the pen, but the games will be unplayable. Simply click Ask a Question on the product webpage and send an email to the manufacturer’s Customer Services team to let them know you’d like to order a new pen. There’s no need to send the damaged pen back if you’re buying a new one. If that’s the case, you may have to pay for the replacement, which costs around $5 each. Needless to say, like all warranties, this doesn’t cover user abuse. In any event, if it’s still under warranty, you should be able to get a replacement for free or at a discounted price. This may imply that Leapfrog is aware of potential problems with the pen, maybe. ![]() The tiny electrical wires in the cord are known to break easily, which will render the pen useless.Īs previously mentioned, if your stylus pen suddenly stopped working without any sign of abuse, Leapfrog will send you a replacement pen for free. The connecting cord between the pen and the globe could be broken. ![]() It could have catastrophic physical damage from rough or careless play. The stylus pen can break in a number of ways. How Do I Fix the Interactive Pen?įirst, you’ve got to determine what’s wrong with the pen. the manufacturer’s fault, and not because Fido got ahold of it and used it as a chew toy, or any other physical damage or sign of abuse. That means only if the pen stops working suddenly, i.e. Leapfrog offers a replacement pen free of charge if it’s defective. Unfortunately, you’re not likely to be able to fix the stylus pen if it breaks or stops working. All of this is very nice, but there are those who have been complaining about the reliability of the interactive stylus pen.
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